At Dragonfly, we understand that good technical support is just as important to our customers as our products themselves. Let's talk - we're here to help!
Do you need technical support?
The highest level of support is available exclusively through a Support Plan. An active subscription ensures priority access to expert assistance, along with all software udpates and upgrades – keeping your system optimized and running smoothly.
If you are covered by a Support Plan, you can contact our experts directly using the button below or by selecting “Help > Request Support” in the Dragonfly Software menu
FAQs
How can I get technical support?
Can I transfer my license to another computer?
Yes. However, you must first deactivate the currently licensed version of Dragonfly by going to "Help" and "Activate Product..." and "Deactivate". You will then be able to transfer your software license to a new computer and activate them again.
Support Plan
Training
Whether you are new to the Dragonfly universe or want to improve special Dragonfly skills - our training experts are here to help you get most out of our software.
Learn moreConnect on Dragonfly Social
Discover our Community Platform - a space designed to empower you with knowledge, resources, and peer-to-peer discussions. Explore expert-led webinars, access helpful resources, and connect with other users to share insights and best practices.
Join the conversation and make the most of your software experience!
Want to report an issue?
Dragonfly includes an integrated reporting module that lets you report an issue or error by choosing Help > Report an Issue on the menu bar of the Dragonfly Software.
In the Report an Issue dialog, you can include information pertaining to the error, attach your log and installation log files, as well as upload a file.
Before contacting us, please check to see if your issue has not already been addressed either in the User Manuals, Dragonfly Social, or the online help system!
Please provide this information
Please be prepared to provide the following information whenever you report a problem:
- The installed version of Dragonfly and operating system of any affected machine.
- A full description of the problem and when it first occurred.
- The steps required to reproduce the problem and a description of any error messages that were generated. If the problem affects a particular dataset, you may be asked to provide a copy of the dataset.
Header image: Gothic prayer bead. Data courtesy of the University of Western Ontario.